Insurance Advisor

Westland Insurance Group Ltd has an exciting opportunity for a Insurance Advisor Trainee in Port Alberni, BC at our Port Alberni office. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on growing their career in insurance.

What we offer:

• Competitive salary
• Comprehensive medical and dental benefits
• Diverse mix of staff and demonstrated work/life balance
• Career growth opportunities and continuing education programs

The Opportunity:

The Insurance Advisor Trainee processes auto and travel health insurance transactions, while under supervision. Is committed to developing a career in the insurance industry and is open to learning from others. This role makes a positive impression by anticipating and interpreting customers’ needs while taking initiative to provide competent service.

In this role you’ll:

• Handle customer service inquiries which are basic and routine
• Engage with clients, greet them as they enter the office, answer client phone calls and make outgoing phone calls regarding the renewal of insurance policies
• Maintain positive customer relations and responds to problems and enquiries
• Use computerized system for tracking, information gathering, and/or trouble shooting
• May respond to inquiries by referring them to published materials, secondary sources, or more senior staff
• Shadow an experienced Insurance Advisor in processing clients’ ICBC Autoplan/auto transactions including purchasing, transferring, and terminating coverage
• Under observation, conducts interviews and enters information in the system for the client
• Actively work to upgrade skills, knowledge, and qualifications to acquire the level 1 general insurance license within an established timeframe (Financial Support Provided)