Front Desk Agent / Customer Service Agent

Ahous Adventures is seeking Adventure Center Customer Service Agents staff starting between March 1 - June 15, 2024. Both full-time and part-time (seasonal) positions are open. Available shifts vary between the hours of 6:00 am - 9:00 pm, 7 days/week.

Ahous Adventures is an eco and cultural adventure tour company owned and operated by the Ahousaht Nation. We offer an exciting variety of excursions within Ahousaht haḥuułii (territorial lands, waters and culture) including Hot Spring Cove tours, whale watching and bear watching.

The guiding principles of Ahousaht Nation are values we also seek in applicants wanting to join our team: Everything is one, Respect one another, Teach one another, Care for one another, Help one another. In addition, you understand how to create a great customer service experience, have a focus on quality and take pride in your work, can keep cool and calm in a fast-paced, energetic work environment and can maintain a clean and organized workspace. An interest in indigenous culture and allyship is also an essential quality.

We offer competitive wages, fun perks and a caring and dynamic team environment. Staff housing may be available for the right candidate. If you are interested in applying, please submit a cover letter and resume by email to gm@ahousadventures.com or in person at 368 Main St. Tofino.

A full job description is included below..

Position Summary

This position is often the first point of contact for people engaging with MHEI, dba “Ahous Adventures” to book adventure tours.

The team player in this position must work in a respectful manner towards everyone, practicing the Ahousaht values of:

• Iisʔaḱstaƛ—respect one another;
• Haaḥuupstaƛ—teach one another;
• Ya?akstaƛ—care for one another;
• Huupiił’aƛ—help one another; and
• Heshook-ish Tsawalk—everything is one, everything is interconnected.

Duties & Responsibilities

1. Front Desk / Gift Shop
   
   1. Ensure familiarity with all Adventure Center policies and procedures
   2. Greet and welcome guests in a friendly and professional manner as they arrive at the Adventure Center.
   3. Ensure that phone communications are clear and concise, ensuring phones are answered before the 3rd ring.
   4. Sell tickets for whale watching, bear watching and our signature experience, Hot Springs Cove tours, and other related activities.
   5. Provide information about the tours, including schedules, duration, types of vessels, and what guests can expect to see.
   6. Assist guests with making tour reservations and address any special requests or requirements.
   7. Process tour & retail merchandise payments accurately and efficiently.
   8. Maintain a clean and organized front desk area.
   9. Communicate passenger boarding and disembarking with boat crew to ensure smooth tour departures & returns
   10. Monitor marine radio per strict SMS procedures
   11. Manage any guest feedback, comments, and complaints professionally and promptly to ensure guest satisfaction - referring to Supervisory or Management personnel as needed.
   12. Advise Supervisors/Managers when any supplies are low
   13. Perform ongoing cleaning and dusting of Office and retail areas (including washrooms and storage rooms)

About MHEI, MHSS & ABC

The Maaqutusiis Hahoulthee Enterprises Inc (MHEI), Maaqutusiis Hahoulthee Stewardship Society (MHSS) and the Ahous Business Corporation (ABC) were incorporated by the Ahousaht Hawiih, Chief & Council and advisors in 2012 to ensure that the Ahousaht Nation once again retained control over decisions for and about economic development in Ahousaht territories, and to ensure that all development activities:

• Benefit the Ahousaht people collectively;
• Respect and reflects Ahousaht cultural values;
• Foster sustainable economic growth in the Ahousaht community; and
• Subscribe to principles of good business and governance.

The role of the Society is to exercise stewardship and sustainable management of Ahousaht territorial resources in a way that balances Ahousaht cultural values, ecological integrity, and the social and economic wellbeing of Ahousaht people.