Parts Advisor

Essential Job Functions:

• Keep accurate inventory of parts and accessories
• Monitor sales of parts to track movement
• Liaise with Warranty Administrator to facilitate warranty returns or re-orders
• Assists in resolving discrepancies between the computer inventory and parts on hand
• Assist with physical inventory preparation and counting
• Maintain parts area in a clean and well-organized manner; keep work area clean and organized
• Process and submit daily and Special Order Parts requests, collect deposit or full payment; notify Service Department and customers upon arrival of Special Order Parts
• Liaise with the manager to set stock levels and selection of items for weekly and special parts orders
• Assist in receiving and stocking parts orders; inspect parts received to ensure they are correct and damage-free
• Monitor inventory shipments and purchase orders to ensure accuracy; resolve discrepancies and follow-up; maintain accurate records
• Inspect and confirm incoming warranty parts are correct and in satisfactory condition and report to the Warranty Administrator
• Facilitate timely returns and item credits from shipper and supplier when items are incorrect or damaged when received
• Generate stock orders as recommended
• Revise order quantities as needed and prepare order reports
• Set up and monitor orders for daily shipment, delivery, or pick-up
• Prepare technician parts orders to ensure timely, efficient handover of parts to technicians
• Maintain regular communication with Service Advisors regarding the status of repair orders, parts on order, etc.
• Maintain an awareness of seasonal requirements for parts and accessories
• Assist customers with requests for RV parts and accessories, including answering phones and front counter sales
• Promote Arbutus RV-supplied parts and accessories
• Ensure all parts requested are accepted by the person paying before ordering
• Collect payment from customers
• Inspect vehicle or RV to confirm the parts necessary to complete repairs or installations
• Schedule installation appointments with designated service staff
• Schedule, document and facilitate timely customer updates on their parts order progress
• Schedule, track and facilitate outside repairs when required
• Communicate effectively with customers and staff in a professional and courteous manner
• Deal with customer complaints courteously and promptly and forward to management

Health and Safety Considerations:

• Strict adherence to all health and safety policies is necessary
• Ability to lift parts and accessories up to 25 lbs.
• Ability to sit and stand for long periods
• Able to work comfortably with computer equipment, including monitor, keyboard and mouse
• Bending, lifting, kneeling, reaching
• Ability to deal with customers, vendors, management, and co-workers using calm, effective and courteous language