Guest Services and Administrative Coordinator

About the Role

Stay Tofino is seeking a Guest Services and Administrative Coordinator to join our team. You’ll help keep our vacation rentals running smoothly and ensure every guest has a seamless, memorable stay. From coordinating reservations and supporting property management to assisting guests and owners, you’ll play a key role in creating exceptional experiences.

Key Responsibilities

• Guest Experience: Respond to inquiries, confirm bookings, and provide timely, professional support to ensure every guest has a positive stay.
• Property Operations: Oversee cleaning schedules, coordinate maintenance and repairs to keep properties in excellent condition.
• Booking Management: Manage reservations across platforms accurately and efficiently.
• Issue Resolution: Address guest or property concerns promptly and professionally.
• Communication: Maintain clear, consistent communication with guests, service providers, and property owners.

Qualifications

• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication abilities
• Strong problem-solving skills
• Customer service experience (hospitality or property management preferred)
• Familiarity with booking platforms (e.g., Airbnb) and property management software is an asset
• Positive, proactive, and able to multitask effectively
• Valid driver’s license and access to a vehicle

Why Work With Us

• Flexible schedule and work environment
• Competitive pay: training starts at $25/hour, increasing to $27/hour after training period
• Extended health benefits after 6 months

Work Schedule

Approximately 18–24 hours per week, with the potential for additional hours with our cleaning/laundry team if interested. Alternating weekend coverage is required.