Reservation Agent

Reservation Agent
Job Number # 
23422
Employer 
West Coast Hotel Reservations Ltd.
Job Location(s) 
Ucluelet
Working Virtually
Number of Positions 
1
Date Posted 
Oct 12, 2021
Apply By 
Oct 22, 2021
Start Date 
November 8 or earlier depending on applicant’s availability
Schedule 
Part Time
Hours 
16 – 32 HRS/WEEK (weekends and holidays)
NOC Code 
6521
Source 
Employer
Details 

West Coast Hotel Reservations Ltd is looking for candidates with excellent customer service skills to fill the role of a home based Part Time Reservations Agent.

Part-time to start, with  potential for position to become full time in January 2022.

Primary task will be to answer all incoming calls promptly, in an attentive, courteous and efficient manner.

Other duties includes:

  • Ensuring a high standard of professionalism while working with guests via phone and email
  • Assisting guests with planning and booking room, restaurant, & spa reservations for hotel properties on the West Coast.
  • Processing deposits and emailing guests booking confirmations.
  • Answering any questions about parking, directions to the hotel, or restaurants and attractions in the surrounding area
  • Reservation agents are expected to have knowledge about the area a hotel is located and be prepared to offer advice when necessary
  • Maintaining proper records of guest interaction to be communicated to hotel properties
  • Call for occupancy and rates at area hotels

The above areas of responsibility are not all inclusive and may be amended from time to time.

Qualifications 
  • Must be legally entitled to work in Canada
  • The successful candidate will have excellent customer service skills, attentive, courteous and good problem-solving abilities
  • Must be flexible to work days, evenings, weekends, and holidays 
  • Must have previous experience working in a hotel setting 
  • Training will be provided
  • The successful candidate will be required to visit the property in Ucluelet for 2-4 days of in-person training. After training, the position can be based remotely from home
How to Apply 

Email resume to marco@westcoastresco.ca