Guest Experience Agent

Guest Experience Agent
Job Number # 
28379
Employer 
The Whale Centre
Job Location(s) 
Tofino
Number of Positions 
2
Date Posted 
Feb 03, 2026
Apply By 
Feb 23, 2026
Start Date 
2026-03-01
Schedule 
Full Time
Wage 
$20-$25/Hr, Based on Experience
NOC Code 
6421
Source 
Employer
Details 

 

Work Setting: The Whale Centre — Whale Watching, Bear Watching & Hot Springs Tours

Position Type: Full-Time, 5 days a week, 8 hours | March 2026

Summary

Our Guest Experience Agents are the heart of our front desk operations and play a key role in creating unforgettable adventures for our guests. This position involves selling tours, welcoming guests, managing reservations, and working closely with our boat guides and team to ensure smooth departures and exceptional service.

We’re looking for someone who is dynamic, friendly, sales-driven, detail-oriented, and genuinely enjoys working with people — and wildlife!

Responsibilities

  • Welcome and assist walk-in, phone, and email guests
  • Sell tours and take accurate reservations
  • Check guests in and assist with departures and arrivals
  • Communicate with guides and staff to ensure smooth daily operations
  • Process payments, close tills, and complete cash-outs
  • Assist with online bookings and email inquiries
  • Walk guests from the office to the dock
  • Support team members as needed

Compensation

Wage: $20.00–$25.00/hour, based on experience 

Benefits

  • Free wildlife tours
  • Staff discounts at SALT
  • Staff accommodation available for the right individual or couple
Qualifications 

Qualifications & Skills

  • Strong communication and customer service skills
  • Sales experience preferred
  • Detail-oriented and highly organized
  • Responsible, mature, and safety-conscious
  • Ability to multitask in a fast-paced environment
  • Basic knowledge of marine wildlife (or willingness to learn)
  • Available to work weekends, some evenings, and holidays
How to Apply 

 Please email your cover letter and resume (include references) to whales@island.net - attention: Jennifer