Guest Experience Agent

Work setting: The Whale Centre - Whale Watching, Bear Watching & Hot Springs Tours (Tofino)

Summary: 

The front desk staff run the daily functions of our office. Duties include selling tours, opening/closing office, checking in guests taking reservations and working effectively with boat guides and other staff members to assure smooth-running tours and departures. The guest experience staff’s focus is selling tours. This person must be dynamic, well-spoken, outgoing, enjoy people, great at sales and enjoy working in a team environment. And like wildlife! 

Duties:

• Have local knowledge of wildlife
• Focus is on speaking with all persons walking in to the office, calling the office or emailing the office. 
• Take guest reservations accurately 
• Check people in for tours and assist guests with departure and greet them when they return from their tour
• Communicate with other staff to assure smooth running tours and happy guests. 
• Assist other staff members when needed
• Assist with online reservations and email inquiries 
• Answer questions via the phone 
• Close and settle payments and cash outs 
• Walking guests from the office to the dock