GENERAL RESPONSIBILITIES & DUTIES:
Ø Take and enter room reservations and provide excellent customer service, like answer questions, make suggestions, recommend things to do, handle complaints etc. via phone, e-mail and in person
Ø Check & proceed guest payments, apply fees, discounts and process end of day reconciliation
Ø Create daily cleaning lists and coordinate housekeepers
Ø Support housekeeping, especially laundry duties on busy days and in off season
Ø Double check staff schedule and make adjustments if necessary
Ø Solve problems, deal with repairs and maintenance
Ø Communicate with the team – inform/update staff about events, complaints, repairs, etc.
Ø Experience in front desk operations is preferred but not mandatory
Ø Fluent in English, second language beneficial
Ø Proficiency in MS Office, especially word and excel
Ø Excellent teamwork/communication skills as well as ability to work independently
Ø Reliable, Organized & trustworthy
Ø Good physical fitness, ability to lift full laundry baskets
Ø Work days are Saturday & Sunday for up to 11 hours per day
Ø Valid Work Visa
If you are interested, please email your resume to: roman@islandvillagetofino.com Preference will be given to local residents and long term applicants. Only successful candidates will be contacted for a further interview.